Job Contact: NICKI CROOK
The role of the Route Sales Driver in the South Eastern Region of the United States is to provide a high level of customer service by developing strong relationships with our customers front-line supervisors and second tier managers in the plants maintenance and Rendering departments. While one of the Route Sales primary roles is to safely and efficiently operate an over-the-road straight truck (stretched semi-tractor) for pick-up and delivery of our products, he/she has an equally important role as the face of the company to the personnel with which they interact. The Route Sales has a further responsibility to communicate opportunities within Haarslev to our colleagues in Service and Capital Sales. The Route Sales must be knowledgeable of the products he/she regularly pick-ups and delivers. In addition, he/she must support the efforts of the department by possessing at least a cursory knowledge of the full product scope of the Commercial Service department.
ESSENTIAL JOB FUNCTIONS:
Obtain and maintain a Class B CDL or higher
Be the customers advocate
Optimize customer relationships by building trust through frequent customer visits
Identify and act upon upselling opportunities
Support the departments efforts to meet the agreed targets effectively and efficiently through the active sales of parts and services
Report data relating to our competitors and the market as it may become available (i.e. timing of competitors routes, loss of opportunities to said competitors, etc.)
Maintain strong customer focus to ensure outstanding customer service thus contributing to the securing of the organizations goals for growth, sales, profit, and service.
Reasonable and reliable attendance.
Travel 4 out of 5 days of the work week.
No current requirement for international travel, but might be possible in the future
Other duties as assigned
SKILLS AND ABILITIES:
Safely and efficiently operate a commercial straight truck
Familiar with Microsoft CRM tool
Have the ability to build lasting relationships with customers
Effective communication skills, able to clearly relay customer needs
Monitor/collect customer satisfaction and feedback to the organization
Service-minded, customer centric
Prior customer service experience is a must
High School Diploma or GED is preferred
Class B CDL, or higher, is required
Effective interpersonal and communication skills
Computer and smart phone skills are a plus
Be willing to be on call after hours as needed
9700 NW CONANT AVENUE
KANSAS CITY, MO 64153